Returns & Exchanges

At Urban Traveller & Co., we want you to be fully satisfied with your premium gear, which is why we offer a 30-day return policy for items in original, unused condition. Whether you need a different size or a different style, our streamlined process ensures your travel essentials are always perfect for your next journey.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags, dust bags, and authenticity cards are included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Check & Refund

  Once our team inspects the returned gear, we will process your refund or ship your exchange item within 3-5 business days.